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08 / SportIn development

Club Assistant

The same questions. Answered on the club’s own number.

An assistant on a club’s own WhatsApp number that answers everyday questions about classes, prices and trial sessions, while the owner reads along and can step in.

ScopeConversation design · WhatsApp Business Platform · Integration
ask.

Your number. Your answers.
The owner stays in the loop.

Inside the build

From a real need
to a working thing.

  • Answers from the club’s own FAQ
  • Live class schedule
  • Owner reads along & takes over
  • Official WhatsApp Business Platform
01 / The friction

The starting point.

Most messages a gym receives on WhatsApp have been answered many times before: when is the next class, what does a membership cost, can I try a session. They arrive in the evening, during training and at the weekend, on the owner’s phone.

02 / The build

Making it work.

The assistant runs on the official WhatsApp Business Platform and is connected to the club’s own number. It answers from the club’s own FAQ and live schedule, says so when it does not know, and never touches member accounts or payments. The WhatsApp Business app stays linked to the same number, so the owner sees every conversation and can take over. The first build runs for Reconnect Academy in Aalst.

03 / What it makes possible

Room to move.

Fewer repeated questions for the owner, and a quicker answer for someone who wants to start training. Each club connects its own number and keeps its own conversations. Messages are only used to answer that club’s questions, phone numbers are stored as a one-way hash and conversation logs are deleted after 90 days. The privacy notice explains the details.

Next build / 01FightFlow
06 / Your next moveFrom friction to something useful

Choose your
first escape.

Your next tool should give something back. Time. Clarity. Control.

Find a tool that opens something up. Or bring the problem you haven’t found an answer to yet.

Explore the tools In English or Dutch. Both work.
A good place to start

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