01 / The frictionThe starting point.
Most messages a gym receives on WhatsApp have been answered many times before: when is the next class, what does a membership cost, can I try a session. They arrive in the evening, during training and at the weekend, on the owner’s phone.
02 / The buildMaking it work.
The assistant runs on the official WhatsApp Business Platform and is connected to the club’s own number. It answers from the club’s own FAQ and live schedule, says so when it does not know, and never touches member accounts or payments. The WhatsApp Business app stays linked to the same number, so the owner sees every conversation and can take over. The first build runs for Reconnect Academy in Aalst.
03 / What it makes possibleRoom to move.
Fewer repeated questions for the owner, and a quicker answer for someone who wants to start training. Each club connects its own number and keeps its own conversations. Messages are only used to answer that club’s questions, phone numbers are stored as a one-way hash and conversation logs are deleted after 90 days. The privacy notice explains the details.